Introduction
This Privacy Policy explains how the Company (“we,” “our,” or “us”) collects, uses, and manages personal information from clients and prospective clients in connection with the products and services we provide.
Your privacy is our priority, and we take all necessary measures to safeguard and secure any and all confidential information relating to individuals.
This Privacy Policy also describes your rights regarding the processing of your personal data.
We regularly review and update this policy to ensure compliance with data protection laws and other privacy regulations.
Privacy Protection
We respect the privacy of all users who access our website(s) and are committed to taking all reasonable steps to safeguard the privacy and confidentiality of all clients and visitors, in accordance with applicable data protection laws and regulations.
Our staff are trained on the importance of protecting and respecting your personal information and privacy.
A Data Protection Officer ensures that personal data is processed in compliance with the relevant laws and this Privacy Policy.
Information provided during registration or use of our services is securely stored and only accessible by authorized staff.
While data transmission over the internet may not always be completely secure, we have implemented significant precautions to protect your personal data.
Personal Information We Collect
As part of the account opening or service application process, you are required to provide certain personal details so that we can evaluate your application and comply with legal obligations.
The types of information we may collect include:
- Full name
- Residential address
- Contact details (phone number, email address, etc.)
- Date and place of birth, gender, nationality
- Financial information such as income, assets, liabilities, and bank details
- Account balances and trading activity
- Profession and employment details
- Authentication data (e.g., signature)
- Location data
- Trading experience and knowledge
- Identification details (e.g., passport, ID, tax or registration numbers)
We may collect this information directly from you, through your use of our website(s) or applications, through communication with our staff, or from third parties such as payment providers or public databases.
We may also record communications (including phone calls and electronic correspondence) for regulatory and service quality purposes.
Purposes and Legal Bases for Processing Personal Data
- Performance of a Contract – To provide our products and services, manage accounts, and meet contractual obligations.
- Legal Obligations – To comply with anti-money laundering, financial services, corporate, privacy, and tax laws.
- Legitimate Interests – To manage risks, improve products and services, protect systems, and exercise or defend legal claims.
- Consent – Where processing is based on consent, it may be withdrawn at any time.
- Service Delivery and Customer Support – To ensure clients receive appropriate information, updates, and ongoing service.
- Dispute Resolution – To investigate or resolve issues or complaints.
- Regulatory Compliance – To comply with applicable laws, court orders, and regulatory requests.
- Data Analytics – To analyze usage and performance data to improve services.
- Marketing – To send updates and promotional materials, unless you opt out.
- Internal Record Keeping – To maintain accurate records for operational and compliance purposes.
- Legal Notifications – To inform clients about changes to terms, features, or regulations.
- Physical Security – To ensure the safety of premises and personnel (e.g., CCTV footage, visitor logs).
Disclosure of Personal Information
We will not disclose personal information to third parties except where required by law, for legitimate business purposes, or with your consent.
Recipients may include:
- Affiliated companies or subsidiaries
- Professional advisers and service providers (legal, tax, compliance, IT, etc.)
- Regulatory authorities or courts
- Payment processors and banking partners
- Business introducers or partners
All such disclosures are made on a need-to-know basis and in compliance with data protection requirements.
International Data Transfers
We may transfer personal data to service providers or affiliates located outside your jurisdiction.
Where data is transferred internationally, we ensure appropriate safeguards are in place consistent with applicable data protection standards (e.g., GDPR Article 46).
By providing your data, you consent to processing by authorized personnel operating outside your country, including for support and administrative purposes.
Website Data Collection and Cookies
Our websites may collect personal data to optimize user experience through:
- Device Information – to provide appropriate website versions.
- Log Data – to monitor user activity and resolve technical issues.
- Location Data – to tailor content based on your region.
- Cookies – to improve performance, track visits, and enhance marketing campaigns.
You can disable cookies in your browser, though some website features may not function properly without them.
Consent
Where consent is required for processing, it will be obtained through contractual terms or explicit communication.
You may withdraw your consent at any time by contacting us via the methods described below.
Data Retention
We retain personal information for as long as necessary to fulfill contractual and legal obligations.
Typically, this includes:
- Identification and due diligence records for 5 years after the business relationship ends.
- Communication records for at least 7 years or longer if legally required.
Data may be kept longer if necessary for regulatory, legal, or technical reasons.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data and request a copy.
- Rectify inaccurate or incomplete information.
- Erase data when it is no longer needed or consent is withdrawn.
- Restrict processing under certain conditions.
- Data Portability – receive your data in a structured, machine-readable format.
- Object to processing, including for direct marketing purposes.
Requests can be made by contacting us via the email address below.
Opting Out
If you prefer not to provide personal information or wish to withdraw your consent, please contact us.
Be aware that we may be unable to provide certain products or services without the necessary data.
Legal Disclaimer
We may disclose personal information as required by law or to protect our legal rights.
We are not responsible for unauthorized access resulting from your own actions, such as password misuse or negligence.